Team Lead Call Center - IN- Full-Time -11:30 AM to 8:00 PM Mon through Thurs, 8 AM until 4:30 PM Friday, Saturday Rotation

As a Team Lead Call Center, you will provide guidance, coaching, and assistance to the department associates, demonstrating the organization's core values and leading by example. Responsibilities include routine Contact Center duties, such as donor recruitment and data entry.

Requirements

• High School Diploma or equivalent required
• 1-3 years multi-channel, contact center experience preferred
• Excellent verbal and written communication skills
• Good attention to detail and accuracy
• Results-oriented
• Must be organized & understand how to prioritize tasks
• Proven persuasion skills with ability to handle opposition
• Ability to multi-task and proactively communicate progress/obstacles
• Strong intrapersonal skills and relationship-building

Benefits

• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short- and Long-term disability
• Life insurance
• 7% match dollar for dollar 401(k)
• Voluntary programs
• Discount programs