Customer Service Representative (German-speaking)
ViaGeorgia, United States
Posted September 10, 2025
28000 - 28000 EUR year
Full Time
About the Company
Via is a leading provider of innovative software solutions for transforming legacy transportation systems into advanced digital networks. The company offers a range of services including on-demand transit, dynamic carpooling, and logistics algorithms to enhance efficiency, affordability, and sustainability in urban mobility. With its comprehensive suite of products and operations in over 500 communities worldwide, Via is at the forefront of the TransitTech industry, dedicated to expanding access to reliable transportation options.
Job Description
Via is seeking a Customer Service Representative fluent in German and English to work remotely within Germany. The role involves providing telephone and email support, managing driver and passenger concerns, and ensuring a positive customer experience. The position offers a chance to learn the operations and technology within a growing and impactful company focused on improving accessibility and reducing carbon footprints.
Requirements
- Fluent German (C2 or native) and English (C1 or C2)
- Good communication skills and ability to provide the right tone in different contexts
- Comfortable working with stressed situations and creative solutions in real time
- Passion for the company's mission to improve mobility and reduce carbon footprints
- Technology-savvy and enjoy working with IT tools
Benefits
- State of the art hardware
- Option for working from home
- Paid vacation