Customer Marketing Manager

We are looking for a Customer Marketing Manager to play a pivotal role in turning our current customers into advocates, storytellers and expansion engines. The ideal candidate will have 3+ years of experience in customer marketing roles within a SaaS or B2B environment, demonstrated ability to build and scale customer-advocacy or community programs, and experience running campaigns and managing gifting/recognition programs.

Requirements

• 3+ years of experience in customer marketing roles within a SaaS or B2B environment
• Demonstrated ability to build and scale customer-advocacy or community programs
• Experience running campaigns (email, webinar, events) and managing gifting/recognition programs
• Ability to partner effectively across functions (CX, Marketing, Field Marketing, Sales, Ops, Product Marketing)
• Strong analytical mindset: comfortable with metrics, reporting and driving insight from data
• Familiarity with NRR/expansion motions (upsell, cross-sell) in a subscription business
• Excellent communication skills, attention to detail, and a high-energy approach

Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly
• 401(k) retirement plan with company matching
• Unlimited PTO
• Paid volunteer days and company holidays
• Employer-contributed healthcare benefits
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)