Desktop Support Specialist

The Desktop Support Specialist will provide consultation, support, and/or training to clients of computer or other information technology based system. The role involves performing account administration, analyzing information, troubleshooting data and application access issues, and serving as a technical resource on standard desktop applications.

Requirements

• Excellent verbal and written communication skills
• Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013/2016, O365
• Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts
• Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers
• Excellent Customer service and teamwork
• Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware
• Ability to identify and understand reoccurring problems and recommends solutions
• Ability to follow complex and/or detailed technical procedures