Help Desk Specialist

vTech provides staffing solutions to help companies fill their positions with top-notch professionals. Their services include IT and non-IT recruitment, candidate delivery, and tailored solutions to meet clients' needs.

Requirements

• Knowledge and concepts of computer hardware and software support within a Windows environment
• Excellent customer service skills
• Ability to logically troubleshoot and resolve complex technology issues
• Ability to exercise sound judgment and work independently
• Ability to establish rapport with others
• Ability to prepare and use technical documentation and flow charts
• Ability to manage assigned vendors when problems are escalated
• Demonstrate ownership of the support ticket lifecycle