Customer Success Engineer

WalkMe is seeking a Customer Success Engineer to drive adoption, retention, and growth by combining advising, implementation experience, customer success engineering, enablement, and proactive engagement. The ideal candidate will have 3+ years of experience in a customer-facing or strategic enablement role and a strong understanding of SaaS platforms, integrations, and data workflows.

Requirements

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
• Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.

Benefits

• Flexible Work Arrangements
• Supportive Culture
• Professional Development
• Comprehensive Health Care Coverage for our Employees and Families
• 401(k) program with company matching (up to $5,000)
• Vacation policy to encourage a healthy work-life balance