Customer Success Engineer

WalkMe is seeking a Customer Success Engineer to deliver consulting, implementation, and enablement services to customers. The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. The role requires a strong understanding of WalkMe products, customer business cases, and pain points.

Requirements

• 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.)
• Proven experience with consulting, solution implementation, and customer enablement
• Basic understanding of CSS, HTML, JavaScript, and APIs
• Strong understanding of SaaS platforms, integrations, and data workflows
• Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions
• Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value
• Excellent communication and relationship-building skills with both business and product stakeholders
• Strong project management and organizational skills
• Passion for helping customers succeed and driving measurable business outcomes

Benefits

• Flexible Work Arrangements
• Supportive Culture
• Professional Development
• Comprehensive Health Care Coverage for our Employees and Families
• 401(k) program with company matching (up to $5,000)
• Vacation policy to encourage a healthy work-life balance