Customer Success Manager
WATI.ioChennai, Tamil Nadu, India
Posted October 17, 2025
Full Time
About the Company
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 10,000+ businesses across 160+ countries to deliver personalised, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: Shared inboxes allow seamless collaboration Powerful automation boosts efficiency Broadcast messaging engages customers Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.
Job Description
Wati is a leading WhatsApp-first conversational growth platform empowering businesses. The Customer Success Manager (US market) role focuses on building strong customer relationships, driving customer satisfaction, and maximizing customer value, especially through the adoption and utilization of their platform. The role is key for achieving growth targets and expanding account opportunities.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 5-8 years of experience in customer success, account management, or a related role.
- Excellent verbal and written communication skills.
- Comfortable with technology and CRM software.