Customer Success Manager
WATI.ioNew Delhi, India
Posted October 17, 2025
Full Time
About the Company
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 10,000+ businesses across 160+ countries to deliver personalised, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: Shared inboxes allow seamless collaboration Powerful automation boosts efficiency Broadcast messaging engages customers Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.
Job Description
Wati is a leading WhatsApp-first conversational growth platform seeking a Customer Success Manager to manage relationships with a large customer base in the Middle East and Europe. This role involves onboarding customers, providing training, developing customer success plans, and driving product adoption, ultimately focusing on achieving customer satisfaction, retention, and growth. The company is backed by significant investors and operating in a rapidly expanding industry.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 5-8 years of experience in customer success, account management, or a related role (B2B SaaS preferred).
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Comfort with technology and CRM software.
- Proven ability to build and maintain customer relationships.
Benefits
- Competitive salary
- Opportunities for professional growth
- Partnership with leading technology investors