Customer Success Manager
WATI.ioBengaluru, Karnataka, India
Posted October 17, 2025
Full Time
About the Company
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 10,000+ businesses across 160+ countries to deliver personalised, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: Shared inboxes allow seamless collaboration Powerful automation boosts efficiency Broadcast messaging engages customers Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.
Job Description
Wati is a leading WhatsApp-first conversational growth platform empowering businesses with tools and support. The Customer Success Manager will focus on building strong customer relationships, helping customers achieve their goals, and maximizing the value of their solutions. The role involves onboarding, relationship management, and retention strategies within the US market.
Requirements
- Guide new customers through the onboarding process.
- Build and maintain strong relationships with customers.
- Develop and execute customer success plans.
- Monitor customer usage and identify areas for improvement.
- Proactively resolve customer issues and drive renewals.
- Gather and communicate customer feedback to inform product development.
- Collaborate with sales and marketing teams to drive growth.