Customer Success Manager
WATI.ioGurgaon, Haryana, India
Posted October 17, 2025
Full Time
About the Company
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 10,000+ businesses across 160+ countries to deliver personalised, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: Shared inboxes allow seamless collaboration Powerful automation boosts efficiency Broadcast messaging engages customers Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.
Job Description
Wati is seeking a dynamic and experienced Customer Success Manager to join their team, empowering businesses to build deeper customer relationships and accelerate revenue growth. The role focuses on onboarding, relationship management, customer success planning, product adoption, issue resolution, renewals, and advocating for growth. Wati is a leader in CPaaS computing, backed by world-class investors.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 5-8 years of experience in customer success, account management, or a related role.
- Excellent verbal and written communication skills.
- Comfort with technology and CRM software.
- Strong customer orientation and analytical/problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Track record of customer satisfaction and growth targets.