Customer Success Manager
WATI.ioMumbai, Maharashtra, India
Posted October 17, 2025
Full Time
About the Company
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 10,000+ businesses across 160+ countries to deliver personalised, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: Shared inboxes allow seamless collaboration Powerful automation boosts efficiency Broadcast messaging engages customers Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.
Job Description
Wati is seeking a dynamic Customer Success Manager to join their team. This role focuses on building strong customer relationships, helping customers achieve their goals, and maximizing the value of their solutions, particularly within the B2B SaaS industry. The CSM will be the primary point of contact for customers, acting as a trusted advisor and advocate.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 5-8 years of experience in customer success, account management, or a related role.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Experience with CRM software and customer success platforms is a plus.
- Strong customer orientation and proven ability to build and maintain customer relationships.