Customer Support Representative

As a Customer Support Representative, your ultimate role is to champion customer satisfaction by providing exceptional support and experience, contributing to the development of our multi-language knowledge base and community, and actively shaping the improvement of our products through customer feedback.

Requirements

• Minimum Experience: Mid-level
• Customer support experience with expertise in multi-chat handling
• Advanced English (spoken and written)
• Fast learner, able to handle complex information
• Flexible, adaptable, and comfortable in a changing environment
• Strong communication, interpersonal, and problem-solving skills
• Well-organized, detail-oriented, and able to multitask and work under pressure
• Customer-focused mindset

Benefits

• Premium tariffs for our product
• Semi-remote work with flexible hours
• Home office allowance
• Virtual share options scheme after the probation period
• Comprehensive medical insurance after the probation period
• Generous vacation policy
• Paid sick leave, Birthday, and Anniversary leave
• Length of Service Holidays
• Engaging in online events for learning and enjoyment
• Coworking with all facilities and parking compensation in Wrocław/Kyiv