Product Support Specialist
WoolfBengaluru, Karnataka, India
Posted October 10, 2025
Full Time
About the Company
Woolf democratizes access to quality higher education with a focus on global recognition and transferability.
Job Description
Woolf is seeking a Product Support Specialist to bridge the gap between users and product teams, resolving technical issues and providing excellent support. The role involves troubleshooting, documenting feedback, collaborating with cross-functional teams, and advocating for user needs. This position will contribute to enhancing the platform's tools and features based on user feedback.
Requirements
- 3+ years in a customer or product support role, ideally in a SaaS or EdTech environment
- Strong written and verbal communication skills
- Tech-savvy with web-based tools and platforms
- Experience with support tools
- Problem-solving mindset with attention to detail
- Familiarity with higher education sectors
- Experience with LMS (Learning Management Systems) or education technologies (a plus)
Benefits
- Contract Structure & Compensation
- Global Impact
- Remote Flexibility
- Growth Potential
- Innovative Culture