Support Engineer (WordPress / Technical Support)

We’re hiring a Support Engineer to strengthen our customer support coverage as WP Umbrella scales. This is a hands-on, technical, customer-facing role focused on solving real problems, not just closing tickets.

Requirements

• 3+ years experience in customer or technical support
• Strong knowledge of WordPress (debugging, plugins, error logs), hosting environments, DNS fundamentals, FTP / SFTP, SSH, WP-CLI, email delivery & bounce issues
• Comfortable handling multiple live conversations
• Excellent written and spoken English
• Autonomous, reliable, and organized in a remote environment

Benefits

• Fully remote
• Flexible working hours
• 35 days of paid time off
• Individual performance bonus & annual collective increases
• Team retreat at least once a year
• Learning & training opportunities