Manager, Mid-Market Film & Television Customer Success
WrapbookUnited States • Canada
Posted October 31, 2025
Full Time
About the Company
Wrapbook is a leading production payroll and accounting platform for the film, TV, and media industries. Its cutting-edge technology integrates payroll, startwork, accounting, and cost management into one seamless system, enabling finance teams to operate more efficiently with real-time data integrity. Wrapbook's concierge service model provides expert support, while continuous innovation ensures it stays ahead of industry changes, backed by top-tier investors including WndrCo, Andreessen Horowitz, and A* Capital.
Job Description
Wrapbook is seeking an experienced Manager of Mid-Market Film & Television Customer Success to lead a team of 6 Mid-Market CSMs. The role focuses on proactive client engagement, retention, and growth, requiring strategic leadership, operational excellence, and thoughtful coaching. This is a high-impact leadership position for someone passionate about customer advocacy and operational efficiency.
Requirements
- 6–10+ years of experience in Customer Success or a related client-facing role
- 2–5+ years of people leadership experience
- Proven success driving retention, upsell readiness, and client satisfaction
- Demonstrated strength in managing escalations and fostering cross-functional accountability
- Deep operational excellence: experience optimizing SLAs, engagement cadences, and process adherence
- Strong analytical skills for client health tracking, usage analysis, and GPV modeling
- Exceptional written and verbal communication
- Comfort operating in a fast-paced, high-growth environment
Benefits
- Unlimited Paid Time Off
- Health and Dental benefits
- Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
