Customer Experience Supervisor

We are seeking a Customer Experience Supervisor to lead the Customer Support team and oversee Title Fulfillment activities. The role focuses on ensuring client satisfaction, maintaining compliance, and driving operational efficiency across Vehicle Records and Digital Titling products. Responsibilities include team leadership, customer service, compliance, system monitoring, training, and stakeholder engagement.

Requirements

• Oversee the Customer Support team
• Provide outstanding customer service
• Conduct vehicle record research
• Ensure adherence to compliance standards
• Facilitate Title Fulfillment activities
• Monitor system issues
• Collaborate with stakeholders
• Configure internal devices
• Manage phone system updates

Benefits

• Competitive salary
• Comprehensive medical insurance
• Paid vacation