Customer Support Agent
YassirTunisia
Posted December 10, 2025
Full Time
About the Company
Yassir is a leading super app in the Maghreb region, offering on-demand services such as ride-hailing and last-mile delivery. The company, backed by over $200M in funding from international VCs, is expanding into France, Canada, and Sub-Saharan Africa. Yassir is now entering the financial sector to help users pay, save, and borrow digitally, aiming to drive the continent's digital economy while fostering social values through its marketplace.
Job Description
As part of the growth of our activities, we are looking for a dynamic and motivated Customer Support Agent to join our team. Your mission will be to support our users — customers, couriers, and restaurant partners — and ensure a smooth, fast, and satisfying experience for all stakeholders.
Requirements
- Previous experience in customer service, ideally in delivery, e-commerce, or the food industry.
- Excellent communication skills and strong customer-service orientation.
- Ability to handle urgent or sensitive situations with calm and professionalism.
- Versatile, detail-oriented, and a strong team player.
- Availability to work flexible hours, including evenings and weekends, depending on the schedule.
