Customer Service Agent
ZEISS GroupMontreal, Quebec, Canada
Posted November 19, 2025
Full Time
About the Company
ZEISS is a global company with over 42,000 employees, handling diverse portfolios in Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology.
Job Description
Customer Service Agent handles high volume of calls, takes orders, and provides information to customers on order status. Required experience: 1 year call center or 3-5 years customer service experience. Bilingual (French/English) and excellent communication skills required.
Requirements
- High School Diploma with some college preferred
- 1 year call center experience or 3-5 years' customer service experience
- 1-2 years' optical experience
- Knowledge of ZEISS lenses
- Typing speed of 40 wpm
- Excellent communication skills
- Bilingual (French/English)
- Ability to work under pressure and multitask
- Ability to solve problems independently
Benefits
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Programs
- Paid time off including vacation, personal, and sick days