Senior Solutions Architect (CCaaS)
ZendeskLondon, England, United Kingdom
Posted November 25, 2025
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
As a Senior Solutions Architect, your main responsibility will be to act as the key technical expert during the pre-sales process, designing and scoping customized solutions for customers and securing new professional services engagements.
Requirements
- Strong experience and certification in AWS connect and/or AWS services working in a CCaS environment.
- Previous experience working as a solutions architect or similar role in a CCaS environment supporting AWS environments.
- Hands-on experience building, migrating and deploying complex cloud-based solutions.
- Strong technical background in cloud technologies, specifically Amazon Connect, SaaS applications, and enterprise-level solution architecture.
- Experiencing implementing and supporting AWS environments.
- Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate.
- Exceptional communication and presentation skills, with a focus on articulating value and building trust with prospective customers.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance