Senior Solutions Consultant

At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES) with our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. As a Senior Solutions Consultant, you'll lead technical & business discovery, architect AI-driven CX & ES solutions, and drive technical strategy through the sales cycle.

Requirements

• 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments
• Strong knowledge of web/scripting technologies and SaaS architectures
• Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value
• Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX
• Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
• Strong analytical and storytelling abilities
• Excellent interpersonal, communication, presentation, and writing skills
• Bachelor's degree or equivalent work experience (graduate degree a plus)
• Willingness and ability to travel as required

Benefits

• Hybrid work arrangement
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement