Senior Solutions Consultant
ZendeskMadrid, Community of Madrid, Spain
Posted December 9, 2025
Full Time
About the Company
Zendesk is a software company that helps businesses deliver smarter, faster, and more personal service at scale.
Job Description
As a Senior Solutions Consultant at Zendesk, you'll lead the charge in transforming customer experience (CX) and employee services (ES) through AI-powered solutions. You'll work with Sales, Product, Engineering, and Customer Success to architect strategies that drive operational excellence and empower customer growth.
Requirements
- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments
- Strong knowledge of web/scripting technologies and SaaS architectures
- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value
- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX
- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
- Strong analytical and storytelling abilities
- Excellent interpersonal, communication, presentation, and writing skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Hybrid Work Schedule