Senior Solutions Consultant
ZendeskSweden • Denmark
Posted December 9, 2025
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Job Description
As a Senior Solutions Consultant at Zendesk, you'll lead technical and business discovery, architect AI-driven CX and ES solutions, and drive technical strategy through the sales cycle. You'll work cross-functionally to align customer needs with Zendesk's product roadmap and ensure a unified go-to-market strategy.
Requirements
- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments
- Strong knowledge of web/scripting technologies and SaaS architectures
- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value
- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX
- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
- Strong analytical and storytelling abilities
- Excellent interpersonal, communication, presentation, and writing skills
- Bachelor’s degree or equivalent work experience (graduate degree a plus)
- Willingness and ability to travel as required
Benefits
- Hybrid work arrangement
- Flexibility to work remotely for part of the week
- Inclusive experience
- Commitment to fairness and transparency
- Equal opportunity employer