Strategic Customer Success Manager - Technical Account Management

We're reimagining how modern businesses function in the age of AI. Zip is a procurement platform that provides a simple, consumer-grade user experience. We're looking for a Strategic Customer Success Manager to manage our rapidly growing customer base across all industries and customer segments.

Requirements

• 8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization
• Procurement experience (procurement, sourcing, or vendor management background)
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver while being attentive to details
• Business process-oriented and ability to think about workflow efficiency

Benefits

• Full health, vision & dental coverage
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan
• Start-up equity