Strategic Customer Success Manager - Technical Account Management

Zip is looking for a Strategic Customer Success Manager to manage their rapidly growing enterprise customer base across all industries. The role requires 8+ years of relevant work experience and procurement experience. The salary range is $130,000- $160,000 OTE.

Requirements

• 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
• Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver while being attentive to details
• Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan