Guest Services Manager
ZMC Hotels, LLCMississippi, United States
Posted August 8, 2025
Full Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
This guest services manager position at [Company Name] focuses on providing exceptional hospitality to employees and guests. The role involves supervising a front desk area, managing reservations, training associates, and maintaining communication with various departments. The ideal candidate is friendly, enthusiastic, and committed to providing excellent customer service.
Requirements
- Supervise front desk area and staff
- Manage reservations and maintain room inventory
- Address guest concerns and follow up on requests
- Maintain computer skills
- Excellent communication skills (verbal and written)
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401k Matching
- Employee Discounts
- Bonus Opportunities
- DailyPay