Provider Experience Specialist (Indianapolis)
ZocdocIndianapolis, Indiana, United States
Posted October 21, 2025
39280 - 53840 USD year
Full Time
About the Company
Zocdoc is a leading healthcare marketplace connecting millions of patients with quality doctors for in-person or virtual appointments. The company accelerates access to care, offering real-time availability and booking within 24-72 hours. Zocdoc supports both patients and providers by providing tools that integrate into practice software and enhance the overall patient experience.
Job Description
Zocdoc is seeking a Provider Experience Specialist to deliver exceptional customer service to their provider partners. This role involves upselling features, providing tailored solutions, and streamlining interactions across multiple channels. The ideal candidate will be positive, empathetic, and passionate about providing patients with an easy and enjoyable healthcare experience.
Requirements
- Excellent communication and interpersonal skills
- Customer service experience (healthcare or technology field)
- Strong problem-solving abilities
- Exceptional organizational skills
- Dedication to customer service and promoting Zocdoc's mission
Benefits
- Competitive PTO
- Flexible work environment
- Competitive paid parental leave and fertility/family planning reimbursement
- Great Place to Work Certified