Customer Service Representative

Zone IT Solutions is on the lookout for a dedicated Customer Service Representative to join our team! In this role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring customer satisfaction.

Requirements

• Utilise effective verbal communication and customer service skills to engage with candidates and clients.
• Manage a blended call environment (inbound and outbound) to support recruitment activities.
• Listen actively to candidates and understand their career goals and motivations.
• Document all actions taken on each candidate record, ensuring details such as contact information, notes, and follow-ups are up to date.
• Assist in achieving team targets for candidate engagement, interviews, and placements.
• Maintain a customer-centric approach — be persuasive, persistent, and empathetic while supporting both candidates and clients.
• Demonstrate maturity, honesty, and integrity in all communications.