Desktop Support Technician

Zones is seeking a Desktop Support Technician to join its IT support team. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting both end-user hardware and AV environments.

Requirements

• 2–4 years of experience in IT support, with a focus on Tier II troubleshooting
• Hands-on experience with AV systems (e.g., Zoom Rooms, Teams, POM, Crestron)
• Familiarity with Windows and macOS environments
• Strong customer service and communication skills
• Ability to work independently and manage multiple tasks

Benefits

• Medical coverage
• State-mandated sick leave
• Other benefits designed to support well-being and work-life balance