Customer Success Manager
CaptivateIQAustin, Texas, United States • Raleigh, North Carolina, United States
Posted August 15, 2024
110000 - 125000 USD year
Full Time
About the Company
CaptivateIQ provides flexible commission solutions, aligning sales teams with dynamic business goals.
Job Description
CaptivateIQ is seeking a Customer Success Manager to join their growing team. The ideal candidate has a proven track record of driving revenue growth, delivering exceptional customer service, and owning both renewal and upsell motions.
Requirements
- 2-4 years of experience in Customer Success, Account Management, or a similar role within a SaaS environment.
- Proven track record of exceeding growth targets, driving customer retention, and delivering high-impact customer service.
- Strong interpersonal and communication skills, with the ability to manage contract negotiations and objection handling all the way up to the CEO.
Benefits
- 100% of medical, dental, and vision covered including 75% for dependents (US-ONLY)
- Flexible vacation days and quarterly mental health days so you can recharge
- Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
- Annual stipends for professional development and caretaking (US-ONLY)
- 401k plan to participate in and save towards the future (US-ONLY)
- Newest Apple products to help you do your best work
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ
