Inside Sales Account Manager - APAC / Japan-based (f/m/d)

As an Inside Sales Account Manager, you will be responsible for managing and growing relationships with new and existing customers in the APAC region, driving revenue growth, and ensuring customer satisfaction. This role is ideal for a proactive, results-oriented professional with a passion for sales and customer success.

Requirements

• Several years of experience in account management, preferably within a B2B SaaS environment
• Strong communication skills to lead the potential customer through the process and involve and update all internal stakeholders
• Proven ability to manage a portfolio of new and existing accounts with a strong focus on new business, customer retention, and revenue growth
• Excellent communication, negotiation, and relationship-building skills
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Ability to work independently and manage multiple accounts in a fast-paced environment
• Persistence and continuous pursuit of the pipeline as a motivating challenge to achieve your goals
• A ‘Closing the deal’ mentality to move trials into customers
• English proficiency for global collaboration, fluency in Korean or Japanese (business level)
• Bachelor’s degree in Business, Marketing, or a related field
• Experience in the coffee industry or familiarity with Cropster’s market
• Proficiency in CRM tools such as HubSpot or Salesforce
• Experience in using and understanding technical SaaS products
• Knowledge of the SaaS business model and experience in a subscription-based environment
• Ability to travel occasionally for customer visits and industry events (up to 5% travel time)

Benefits

• Competitive salary
• Educational and wellness budget
• Remote work possibilities and working from home
• Flexible working hours
• Paid time for volunteer work
• Endless stream of really great coffee