Customer Success Operations Specialist
Florence Healthcare - USAtlanta, Georgia, United States
Posted December 3, 2025
Full Time
About the Company
Florence Healthcare is a software company that advances cures by helping the world's most important research sites do their best work.
Job Description
We're seeking a Customer Success Operations Specialist to be the dedicated owner of our post-sales technology stack. The role will be responsible for building, administering, and scaling the systems that power our Customer Success, Support, and Services teams.
Requirements
- 3-5+ years of experience in systems administration, CS Ops, or RevOps
- SaaS environment experience supporting post-sales or customer-facing teams
- Hands-on administrator experience in one or more CS platforms (Gainsight, Zendesk, Skilljar)
- Strong understanding of Salesforce CRM architecture
- Familiarity with Snowflake, SQL, or BI tools (Tableau, Coefficient) a plus
Benefits
- Competitive compensation package
- Medical and dental insurance
- Office space in the heart of the city