Implementation Engineer
ForethoughtCanada
Posted September 18, 2025
Full Time
About the Company
Forethought is an advanced AI system for customer support, powered by Autoflows technology. It autonomously handles complex issues across multiple channels, providing accurate, context-rich responses through reasoning, planning, and integration. With a multi-agent architecture, Forethought supports teams in solving customer problems, assisting human agents, and uncovering valuable insights, transforming support operations with AI that learns and adapts.
Job Description
Forethought is a leading AI-native customer support platform, backed by venture funding from Blue Cloud Ventures, NEA, and Village Global. They're seeking a dedicated Implementation Engineer to deploy and configure projects, working closely with clients and ensuring smooth implementations. The role requires technical expertise, customer focus, and problem-solving skills within a client-facing context.
Requirements
- Lead installation, configuration, and deployment of solution according to client specifications.
- Conduct thorough assessments of client systems, workflows, and integrations.
- Provide guidance, training, and support to clients during implementation.
- Troubleshoot technical issues and escalate as needed.
- Develop and maintain project documentation.
- Coordinate with cross-functional teams.
Benefits
- Health Insurance
- Paid maternity, paternity & parental leave
- Company wide wellness days
