Customer Support Specialist

Karbon is seeking a highly skilled Tier 2 Support Specialist with strong integration troubleshooting expertise to join their team. The role involves handling escalated, complex, and advanced technical cases related to API behavior, data sync issues, authentication flows, and cross-platform system interactions.

Requirements

• 2+ years in technical or Tier 2 support within a SaaS environment
• Solid understanding of APIs, webhooks, data flows, authentication protocols (OAuth, SSO), and modern integration patterns
• Ability to interpret technical logs, read API documentation, and perform basic analytical troubleshooting
• Strong communication skills with the ability to explain complex technical concepts clearly to non-technical users
• Proven experience handling complex, multi-layered technical cases that require deep investigation and systematic problem-solving
• Familiarity with ticketing systems such as Salesforce, Jira, or similar platforms

Benefits

• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend