Call Center Agent

MCI is seeking a full-time Call Center Agent to join their rapidly growing team. This role involves handling inbound and outbound customer interactions, managing customer experience, and upselling products and services. The company values employee growth, rewarding effort, and fostering a supportive work environment.

Requirements

• Must be 18 years of age or older
• Excellent organizational, written, and oral communication skills
• Ability to type quickly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable and punctual
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training