Call Center Customer Service Manager
MCIGeorgia, United States • Orlando, Florida, United States • Austin, Texas, United States • Nova Scotia, Canada • Cape Town, Western Cape, South Africa • New York, New York, United States • Las Vegas, Nevada, United States
Posted July 18, 2025
60000 - 60000 USD year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a skilled Call Center Customer Service Manager to lead a team and drive performance across customer service and sales operations. The role involves coaching, performance management, quality control, and ensuring exceptional service for clients. Candidates should be motivated, energetic, and dedicated, with a strong work ethic.
Requirements
- 18 years or older
- High school diploma/equivalent
- 2+ years of experience in call center operations management
- Strong data entry and computer skills
- Fluency in English (spoken and written)
- Wired high-speed internet connection
- Proficiency in Microsoft Office
- Typing speed of 20+ words per minute
- Available to work scheduled shifts (including training)
- Reliable attendance and punctuality
- Strong conflict resolution skills
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code