Call Center Customer Service Manager
MCIKilleen, Texas, United States
Posted July 17, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a highly skilled Call Center Customer Service Manager to lead and develop a team of supervisors. The role involves coaching team members, monitoring performance metrics, and ensuring exceptional customer service. Ideal candidates are motivated, energetic, and dedicated, with a background in customer service or related field preferred. MCI is a leading Business Process Outsourcing (BPO) company committed to excellence and innovation.
Requirements
- 18+ years of age
- High school diploma/equivalent
- 2+ years of experience in call center operations management
- Strong data entry and computer skills
- Fluent in English
- Wired high-speed internet connection (20Mbps+ download speed)
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code