Call Center Customer Service Manager
MCINew Mexico, United States
Posted July 17, 2025
50000 - 60000 USD year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a skilled Call Center Customer Service Manager to lead a team, optimize customer service and sales operations, and ensure exceptional service for clients. The ideal candidate will have strong operational management experience, exceptional communication skills, and a commitment to employee growth and excellence. They will be expected to be both proactive and a strong leader.
Requirements
- Must be 18 years or older
- High school diploma or equivalent
- 2+ years of experience in call center operations management
- Strong data entry and computer skills
- Fluent in English (spoken and written)
- Wired high-speed internet connection (20Mbps+ download speed)
- Typing speed of 20+ words per minute
- Availability to work scheduled shifts
- Proficiency in Microsoft Office
- Reliable attendance and punctuality
- Strong interpersonal and team orientation
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code