Call Center Supervisor
MCISavannah, Georgia, United States • Florida, United States • College Station, Texas, United States • New Mexico, United States • Maryland, United States • Lawrence, Kansas, United States • Nova Scotia, Canada • Eastern Cape, South Africa • Philippines
Posted July 21, 2025
40000 - 40000 USD year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a motivated and experienced Call Center Supervisor to manage and develop a team of customer service agents, ensuring high levels of customer satisfaction and operational excellence. This leadership role requires strong communication, coaching, and performance management skills. The position offers a variety of benefits and incentives based on performance and growth.
Requirements
- Minimum of 3 years of total call center experience
- Strong interpersonal and communication skills
- Proven supervisory experience with staff development
- Proficiency in Microsoft Office Suite
- Ability to drive performance and meet sales goals
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training