Call Center Supervisor

MCI is seeking a motivated and dedicated Call Center Supervisor to manage a team of customer service agents. This leadership role involves coaching, performance management, operational excellence, and ensuring high levels of customer satisfaction. The ideal candidate will have experience in customer service and leadership roles. They will be responsible for leading and developing the team in a fast-paced environment.

Requirements

• Minimum of 3-years of total call center experience or 1-year of call center management experience
• Associate's degree or equivalent combination of education and relevant work experience
• Exceptional interpersonal & communication skills
• Strong supervisory experience including staff development
• Advanced knowledge of Microsoft Office
• Proven leader with advanced time management, planning, organizational and multitasking skills
• Ability to work in a fast-paced environment
• Strong understanding of contact center environment

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code