Call Center Supervisor

MCI is seeking a motivated and experienced Call Center Supervisor to manage a team of customer service agents. This leadership role involves coaching, performance management, and operational excellence, with a focus on improving customer satisfaction and sales results. The ideal candidate will have strong communication and organizational skills, and a passion for developing employees.

Requirements

• Minimum of 3 years of total call center experience or 1 year in a management role.
• Associate’s degree or equivalent combination of education and experience.
• Strong interpersonal and communication skills.
• Proven supervisory experience with a focus on staff development.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Demonstrated ability to drive performance and meet sales goals.
• Effective conflict resolution skills.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training