Call Center Technical Support Representative

MCI is a rapidly growing tech-enabled business services company in the USA with a strong call center footprint. They offer a variety of cloud technology solutions across healthcare, retail, and other industries, and are committed to employee development and a supportive work environment. This role focuses on providing first-level technical support, troubleshooting hardware and software, and maintaining high customer satisfaction.

Requirements

• High school diploma or GED
• Fluent in English and Spanish
• Basic understanding of computer systems and troubleshooting
• Strong analytical and problem-solving skills
• Excellent communication and customer service abilities

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code