Contact Center Manager

MCI is a fast-growing tech-enabled business services company seeking a Strategic Contact Center Manager to oversee operations of their contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction. The ideal candidate is a strong leader with a passion for people and performance, capable of managing large teams and complex operations.

Requirements

• Bachelor’s degree in Business, Operations, or a related field (preferred)
• 3+ years of experience in a contact center leadership role (preferably in a BPO environment)
• Strong understanding of contact center metrics, tools, and technologies.
• Excellent leadership, communication, and problem-solving skills.
• Experience working with international clients is a plus.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training