Contact Center Manager
MCINew Mexico, United States
Posted October 13, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI, a rapidly growing tech-enabled business services company, is seeking a strategic Contact Center Manager to oversee the daily operations of its BPO contact center. The role focuses on ensuring service excellence, operational efficiency, and client satisfaction. MCI is committed to building a dynamic, employee-focused culture and provides competitive compensation and benefits packages.
Requirements
- Strong understanding of contact center metrics, tools, and technologies.
- Excellent leadership, communication, and problem-solving skills.
- Experience working with international clients is a plus.
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code