Contact Center Manager

MCI is a fast-growing tech-enabled business services company with a strong contact center footprint. They are seeking a strategic and results-oriented Contact Center Manager to oversee daily operations, ensure service excellence, and drive operational efficiency across multiple campaigns. This role involves leading teams, collaborating with clients, analyzing data, and driving continuous improvement initiatives.

Requirements

• Manage overall contact center operations
• Lead and mentor team leaders
• Analyze operational data and implement strategies
• Ensure compliance with company policies and client requirements
• Prepare and present performance reports
• Manage staffing, performance, and service delivery

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code