Contact Center Manager
MCIPasig, Philippines
Posted October 13, 2025
100000 - 100000 PHP year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is a rapidly growing tech-enabled business services company seeking a Strategic Contact Center Manager to oversee BPO operations in Pasig City, Philippines. The role involves leading a team, ensuring service excellence, and driving continuous improvement across campaigns, focusing on both CX and BPO delivery. The company values employee growth and provides a competitive and inclusive work environment.
Requirements
- Manage all aspects of contact center operations.
- Lead and mentor team leaders and support staff.
- Analyze operational data and implement strategies for improvement.
- Ensure compliance with company policies and client requirements.
- Prepare and present performance reports.
Benefits
- HMO Coverage plus dependent
- Dental Coverage
- Free meal during training
- Career growth and learning
- Employee shuttle services
- Company retreats and off-site events