Customer Service Representative

MCI, a rapidly growing tech-enabled business services company, is seeking a Customer Service Representative to provide excellent customer service and resolve inquiries. The role focuses on efficient handling of customer issues, leveraging technology to improve customer journeys and reducing costs. MCI prioritizes fostering a supportive and collaborative work environment.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows operating system
• Reliable with regular attendance and punctuality
• Ability to troubleshoot and follow-up on customer issues
• Strong team orientation and customer focus

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training