Desktop Support Technician
MCIWichita, Kansas, United States
Posted October 10, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a Desktop Support Technician to provide technical support to users, diagnose issues, and troubleshoot hardware/software. This role involves both on-site and remote support, managing user accounts, and facilitating the next level of support for escalated issues. MCI focuses on customer experience through cloud technology solutions and emphasizes career growth and employee development.
Requirements
- WONDERLY skilled in desktop support or IT help desk experience
- Proficiency with networking, telephony, and basic troubleshooting
- Excellent written and oral communication skills
- Associate’s degree in Computer Science or related field
- Proficiency with AT&T certifications (A+, Network+, Server+, Security+)
- Professional (MCITP) certifications (a plus)
- Basic knowledge of hardware, software, and networking
- Excellent organizational and documentation skills
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
