Experienced Call Center Client Services Manager

MCI is seeking an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth in their contact center. They are a fast-growing tech-enabled company delivering CX, BPO, and XaaS solutions across various industries. This role focuses on maintaining strong client relationships, resolving issues, and driving growth through service improvement and account expansion.

Requirements

• 3+ years of experience in client services or account management in a BPO.
• Strong relationship management and communication skills.
• Ability to analyze data and present insights.
• Experience managing multiple client accounts.
• Bachelor’s degree in Business, Communications, or a related field.
• Authorized to work in the country of employment.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code