Experienced Call Center Client Services Manager

MCI is seeking an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth. The role involves serving as the primary point of contact, conducting performance reviews, monitoring SLAs, and collaborating with various teams. MCI is a fast-growing tech-enabled business services company dedicated to customer experience and business process outsourcing.

Requirements

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and performance presentations.
• Monitor service delivery and ensure adherence to SLAs and KPIs.
• Collaborate with operations, QA, and training teams to resolve issues.
• Identify opportunities for account growth and service improvement.
• Manage client onboarding, transitions, and change requests.
• Track and report on client satisfaction and feedback.

Benefits

• HMO Coverage plus a dependent
• Rank & File
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills